Tuesday, September 21, 2010
The Old Man and the Sea(rs)
We went to Sears to look for baby stuff (apparently finding a car seat you like is no easy task) and had trouble finding the corner of the 50,000 square feet of retail space they hid their Infant & Toddler section.
We asked a kindly looking gentleman where to go, he pointed us in the right direction... then followed us to make sure we didn't need further assistance. 10 minutes later we were good to go; no car seat, they keep the vast majority of their catalog online like the rest of the world, but we did find a really cute dress on clearance, and this same gentleman was waiting at the cash register.
He asked if we found everything ok.
He asked if we were interested in joining the Baby rewards membership program.
He then launched into a 5 minute description of the Baby rewards membership program. The accumulation of benefits, no cost to you, easy sign up.... the works.
He asked if we were interested in joining the Sears rewards membership program.
He then launched into a 5 minute description of the Sears rewards membership program. This time it was all about the differences and similarities of the two programs.
He asked if we would take a short survey describing our shopping experience.
He then launched into a 5 minute description of the surveying process. How to call, how many questions they'll ask, what we get for our time... the works.
He asked if there was anything he could do to make sure we would give him a "10"... and he drew a 10 inside a cute little circle on our receipt as a friendly reminder.
By the third question we were both having a hard time keeping a straight face, wondering what else he could possibly ask. And then he kept going! Over and over, explanation after long explanation!
We walked away laughing... and promptly threw away the receipt with the perfect 10 inside a cute little circle.